/PEBBELL v2 Full Manual
PEBBELL v2 Full Manual2023-12-21T13:51:42+00:00

PEBBELL v2 Full Manual

Your personal alarm and location tracker

The amazing PEBBELL concept

The PEBBELL is a personal tracking device that combines roaming GSM (mobile communication) and GPS (satellite-based navigation) technologies and is the size of a key fob. It has a fall down monitor and an SOS button for emergences. It can also transmit its location by SMS or continually by GPRS data connection.

BUILT–IN MEMORY

The device has a built-in 8MB flash memory. It will store the GPS information when the GPRS connection is lost  (e.g. in underground areas). The device will transmit the stored GPS locations to the location server (PEBBELL.net) automatically once the GPRS network is reconnected.

PEBBELL v2 Quick Start Guide2018-12-21T08:27:04+00:00

Get to know your device2018-11-29T07:22:07+00:00

Charging the device2018-11-29T07:22:52+00:00
Power on/off2018-11-29T07:23:25+00:00
Set contact numbers (A,B & C)2018-11-29T07:23:54+00:00
Power saving modes (Default: Smart power mode)2018-11-29T07:24:28+00:00

PS0: In power saving mode the GPS and GSM are on all the time. The battery can last 18 ~ 24 hours.

PS1: In smart power (power saving) mode, which is default, the GSM chip is always on and can receive calls, SMS and transmit location on request. The GPS chip is activated by motion, incoming calls and SMS. The GPS chip is off if there is no movement or phone usage. The battery life is not wasted when there is no movement. Under normal use the battery can last 3 ~ 7 days.

DS1: In Deep sleep mode, both the GSM and GPS chips will shut down to save power, the device is unable to receive calls or SMS. It can be only activated by movement. Once movement is detected, it will run for the set time (default 3 minutes) and sleep again if no movement is detected. In this mode the battery can last 40 days if no movement at all.

Fall detection (Default: ON with medium sensitivity)2018-11-29T07:25:06+00:00
Set Time Zone (Default: UTC)2018-11-29T07:25:38+00:00
Data connection to PEBBELL.ONLINE (Default: OFF)2018-12-21T09:17:18+00:00

Command: S2

Reply: GPRS on!

For real-time tracking send the command S2 to start the GPRS data connection to PEBBELL.ONLINE location server.

Turn off the LED’s (Default: LED’s ON)2018-11-29T15:33:44+00:00
Command: LED1

Reply: LED off

To turn off the LED’s, send the command LED1. The device will reply “LED off” and the LEDs will stop flashing. The device however will remain on.

To turn on the LED’s, send the command LED0. The device will reply “LED on” and the LEDs will start flashing.

Making a phone call2018-11-29T07:27:01+00:00
Location request2018-11-29T07:27:38+00:00
Activating Fall down alarm2018-11-29T07:28:16+00:00
Activate SOS alarm2018-11-29T07:28:46+00:00
Low battery Alarm2018-11-30T06:58:41+00:00
When the unit’s battery is less than 15%, it will send an SMS alarm “BAT: LOW!” to all authorizednumbers. If the battery is less than 15%, the blue light will flash rapidly to advise the user to charge the device as soon as possible.
Receiving a phone call2018-11-30T07:07:38+00:00

To indicate an incoming phone call the PEBBELL will vibrate and play the ringtone. To accept the incoming phone call press the SOS button. To end the call, press the SOS button.

Reboot device2018-11-29T15:19:19+00:00
Command: REBOOT

To reboot the device send the command REBOOT. The device will reset its self without changing any settings .

Set Password2019-05-15T14:12:39+00:00
Command: lock

The device comes with a preset default password of 123456.  To enable password protection of the device, send the SMS command 123456lock.

When password protection has been enabled, a password is required in front of all commands, for example 123456loc, 123456A1 etc.

To disable password protection, send the SMS command 123456unlock.

Customers are advised that once password protection has been enabled that they change their password from the default value.

 

Change Password2019-05-15T14:10:10+00:00
Command: Old password + H + new password

To change the password of the device, send the SMS command for example 123456H12Ab34 (where 123456 is the old password and 12Ab34 is the new password). All passwords are six characters long and any combination of letters and numbers.

The password is now changed to 12Ab34.

Please remember when password protection has been enabled, a password is required in front of all commands, for example 12Ab34loc, 12Ab34A1 etc.

Request Factory Reset2019-05-15T17:15:10+00:00

If a factory reset is required please follow this link to the request form (https://pebbell.com/support/open.php?topicId=22)

Warranty2018-12-02T12:12:58+00:00

The purchaser of the PEBBELL device and its accessories, included in the box as sold, has a limited warranty.
HoIP Telecom undertakes that during the period covered by the limited warranty, any defects in the materials, design or manufacture of the device and its accessories will be corrected by HoIP Telecom or one of its approved after-sales companies, free of charge and within a satisfactory time-frame. This correction shall cover the repair of the device and its accessories, or, if HoIP Telecom considers it necessary, at its sole discretion, its replacement free of charge under the stipulations of this limited warranty. This limited warranty does not affect your rights under the laws in force in your country or your rights against the vendor of the PEBBELL device and its accessories.

Warranty Period

The warranty period starts at the time of the product’s original purchase by the end-user. The product may consist of several different parts and different parts may be covered by a different warranty period (hereinafter “Warranty Period”). The different Warranty Periods are:

  1. Twelve (12) months for the PEBBELL device and three (3) months for accessories (whether included in the device sales package or sold separately). Other than the consumable parts and accessories as listed in “2.” below:
  2. Three (3) months for the following consumable parts and accessories: batteries and chargers

As far as your national laws permit, the Warranty Period will not be extended or renewed or otherwise affected due to subsequent resale or a HoIP Telecom authorised repair or replacement of the product. However, part(s) repaired or product(s) replaced during the Warranty Period will be warranted for the remainder of the original Warranty Period or for sixty (60) days from the date of repair or replacement, whichever is longer.

How to use the warranty service

To be able to use this limited warranty, kindly return the following items to the after-sales service company approved by HoIP Telecom:

a) The PEBBELL device or the item in question, carefully protected in its original packaging, by registered mail with proof of delivery. HoIP Telecom informs the purchaser that it is not liable for the loss of the device and does not repair damage occurring during transport.

b) The original proof of purchase and a copy of the contract subscribing to the PEBBELL.NET Services, indicating clearly the name and address of the vendor as well as the date and place of purchase.

c) The standard repair form available from https://www.pebbell.com, dated and signed, or a letter on ordinary paper giving your details and identifying the product and its accessories (kindly attach the self-adhesive tab with the product number or write it clearly, giving the IMEI number which you can obtain simply by contacting support@pebbell.com and describing the symptoms of the fault).

For further details on how to take advantage of this limited warranty, please check the website http://www.pebbell.com or contact support@pebbell.com.

When you file a claim under the limited warranty, you must notify support@pebbell.com of the alleged fault within a reasonable period of having discovered it, and, in any case, by the expiry date of the warranty period at the latest.

HoIP Telecom may use new or “as-new” parts or products or others equivalent to new parts or products to repair or replace the PEBBELL device and its accessories.

All parts of the PEBBELL device and its accessories, or any other item replaced by HoIP Telecom shall remain the property of HoIP Telecom.

Warranty exclusions

  1. This limited warranty does not cover:
    • normal wear and tear
    • faults due to misuse (including those caused by sharp objects, bending, crushing, falls, etc.)
    • faults and damages due to misuse of the PEBBELL device and its accessories, in particularusing it in other ways than as per the instructions provided by HoIP Telecom (among others those stipulated in the PEBBELL device user manual)
    • other acts beyond the control of HoIP Telecom
  2. This limited warranty does not cover effective or alleged faults caused because the PEBBELL device has been used with, or connected to, a product, accessory or service not manufactured or supplied by HoIP Telecom or it has been used for purposes other than those for which the PEBBELL device has been designed.
  3. This limited warranty is not applicable if the PEBBELL device and its accessories have been opened, damaged, used with equipment other than that for which they were designed (battery and SIM card), modified or repaired by anyone other than a HoIP Telecom approved servicing centre, if they have been repaired using non-approved swapped parts or if the serial number of the PEBBELL and its accessories or the IMEI number has been removed, deleted, degraded, modified or made illegible in any way. Such removal, deletion etc. is to be determined solely by HoIP Telecom.
  4. This limited warranty is not applicable if the socket for charging the PEBBELL device is rusty because the protective rubber cover has not been properly closed.
  5. This warranty is not applicable if the PEBBELL device and its accessories have been exposed to extreme temperatures or environments, to corrosion, to rusting or to the action of chemical products.

Outside the warranty period or conditions of application of the warranty:

An estimate will be provided, on request, if the PEBBELL device and its accessories are no longer under warranty or do not comply with the conditions of application of the warranty.

To send a request for an estimate for repairs outside the warranty period or where the warranty does not apply, kindly return the following items to the after-sales service company approved by HoIP Telecom:

a) The PEBBELL device or item in question, carefully protected in its original packaging, by registered mail with proof of delivery. HoIP Telecom informs the purchaser that it is not liable for the loss of the device and does not repair damage occurring during transport.

b) The original proof of purchase and a copy of the form subscribing to the PEBBELL Services, indicating clearly the name and address of the vendor as well as the date and place of purchase.

c) Either the standard repair form available on from http://www.pebbell.com, dated and signed, or a letter on ordinary paper giving your details and identifying the product and its accessories (kindly attach the self-adhesive tab with the product number or write it clearly, giving the IMEI number which you can obtain simply by contacting: support@pebbell.com and describing the symptoms of the fault).

The estimate issued by HoIP Telecom at your request will be valid for one (1) month.

Should you accept the estimate, the repair indicated on the estimate will be performed as soon as possible and the estimate will be free of charge.

The invoice corresponding to the estimate including dispatch costs, which are borne by you, will be issued at the same time as the repaired PEBBELL device and accessories will be sent to you.

If you do not accept the estimate or fail to reply in the time-frame of one (1) month, the PEBBELL device and its accessories will be returned to you without repairing and the cost of the estimate as well as the cost of dispatching the PEBBELL device and its accessories will be invoiced as a global and lump sum of fifteen (15) GBP, including tax.

The invoice corresponding to the estimate and dispatch costs will be sent to you at the same time as the repaired PEBBELL device and accessories.

Limitation of liability

This limited warranty is your only recourse against HoIP Telecom and the only liability accepted by HoIP Telecom with regard to possible faults in the PEBBELL device and its accessories.

However, this limited warranty shall not, under any circumstances, exclude or limit your rights under the laws in force in your country or your rights against the vendor of the PEBBELL device and its accessories.

Within the limits authorised under current legislation, HoIP Telecom waives all liability with regard to loss of profits, a loss of enjoyment of the PEBBELL device and its accessories or their functions, commercial loss, loss of contract, loss of invoicing or expected savings, increase in costs or expenditure or even indirect, consecutive or special loss and damages. Within the limitsauthorised under current legislation, HoIP Telecom’s liability is limited to the purchase price of the PEBBELL device and its accessories. The above limits are not applicable in case of a serious or intentional fault of HoIP Telecom, or in case of death or injury resulting from a serious fault attributable to HoIP Telecom.

Disposal of this product2018-12-02T12:11:54+00:00

The PEBBELL device should not be disposed with household or other commercial waste. Please regard the device as a mobile phone and dispose of it according to local recycling laws.

Hardware Specification

Content Specs.
Mainframe Dimension 65 x 35 x 16 mm
Weight 35g
GSM Frequencies 900/180/850/1900Mhz
GPS chip U-blox 7 (Support AGPS)
GPS sensitivity Cold start: -148dBm Hot start: -162dBm
GPS accuracy <2.5m
Time to First Fix Cold start 32s, Warm start 11s, Hot start 1s
Charging Voltage 5V DC
Battery Chargeable 3.7V 900mAh
Standby Current ≤2mAh
Storage Temperature -40°C to +85°C
Operation Temperature -20°C to +80°C
Humidity 5%-95% non-condensing
Typical battery usage* 4 to 5 days

* 3 minute updates when in motion otherwise 10 minute updates